What does the FMU training for Caption By Hyatt provide an overview of?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
The Hotel's proposed management company (or you, if we approve you to manage the Hotel) must complete FMU, which provides an overview of our brand requirements and the tools we make available in support of these requirements. FMU consists of self-paced eLearning, virtual instructor led training, learning assessments, and a final virtual presentation to our leadership team. FMU is required for any management company (or you, if we approve you to manage the Hotel) that is not already an approved operator of a Brand Hotel. The attendees must complete FMU prior to the Hotel's opening date or, for existing Hotels, within 90 days after transitioning an existing management company of an already open Hotel to a new management company. Attendees can complete FMU's self-paced eLearning and virtual components at most 12 months before the Hotel's anticipated opening date. The operator must pass learning assessments throughout FMU's eLearning and virtual components. Within 9 months after completion of FMU, the new management company (or you, if we approve you to manage the Hotel) must attend the owner/operator orientation described below. Our SVP Global Franchise Operations and Owner Relations supervises this orientation, for which we maintain an ongoing schedule to adjust to the volume of new management companies. New management companies must consistently participate in all aspects of FMU in order to successfully complete it and be approved as an operator.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 48–65)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, the Franchise Manager University (FMU) provides an overview of the brand's requirements and the tools Caption By Hyatt makes available to support these requirements.
FMU is required for the hotel's proposed management company, or the franchisee if approved to manage the hotel, if they are not already an approved operator of a Brand Hotel. The training consists of self-paced eLearning, virtual instructor-led training, learning assessments, and a final virtual presentation to the Caption By Hyatt leadership team.
Attendees must complete FMU before the hotel's opening date, or within 90 days after transitioning an existing management company to a new one for already open hotels. The self-paced eLearning and virtual components can be completed up to 12 months before the hotel's anticipated opening date. Participants must pass learning assessments throughout the eLearning and virtual components of FMU.
Within 9 months of completing FMU, the new management company must attend an owner/operator orientation supervised by the SVP Global Franchise Operations and Owner Relations. Consistent participation in all aspects of FMU is necessary for successful completion and approval as an operator.