What is the duration of the limited warranty that Caption By Hyatt provides for the IT Project Management Services?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Hyatt warrants that the IT Project Management Services will be performed in substantial accordance with the specifications set forth in Exhibit E.
If any IT Project Management Services do not comply with this warranty, Franchisee must notify Hyatt in writing within thirty (30) days after completion of the IT Project Management Services.
As to any valid warranty claim, Hyatt will at its option: (i) repair the defect; (ii) re-perform the defective IT Project Management Services; or (iii) refund sums paid by Franchisee to Hyatt for the defective IT Project Management Services.
Following expiration of the warranty period, Franchisee accepts the IT Project Management Services in their "AS-IS" condition.
The foregoing constitutes Franchisee's sole and exclusive remedies in response to a warranty claim.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to Caption By Hyatt's 2025 Franchise Disclosure Document, Hyatt warrants that its IT Project Management Services will be performed substantially in accordance with the specifications outlined in Exhibit E. If the services do not meet this warranty, the franchisee must notify Hyatt in writing within 30 days after the services are completed.
In the event of a valid warranty claim, Caption By Hyatt has the option to either repair the defect, re-perform the defective services, or refund the amount the franchisee paid for the deficient services. After the warranty period expires, the franchisee accepts the IT Project Management Services in their "AS-IS" condition.
This warranty and the remedies provided are the franchisee's sole recourse for any warranty claims related to the IT Project Management Services. It is important for prospective Caption By Hyatt franchisees to understand the scope and limitations of this warranty, as well as the procedures for making a claim, to ensure they are adequately protected in case of any issues with the IT project management services.