What is the definition of an 'F&B Operations Plan' for a Caption By Hyatt franchise?

According to Caption By Hyatt's 2025 Franchise Disclosure Document, an 'F&B Operations Plan' is defined as the plan for conducting and administering the food and beverage operations at the hotel. This plan is prepared by the franchisee at Hyatt's request and is subject to Hyatt's approval. This means that prospective franchisees will need to develop a detailed plan outlining how they intend to manage all aspects of food and beverage services within their Caption By Hyatt hotel. Hyatt retains the right to request this plan and must approve it.

The F&B Operations encompass a wide range of services for hotel guests and patrons. These include restaurant, dining, bar, lounge, and retail food and beverage services, as well as banquet, meeting, event, catering (including outside catering), and room services. It also includes a multi-functional service area that serves coffee and breakfast, lunch and dinner menu items, and alcoholic beverages, grab-and-go food and beverage items available for purchase in a Hotel market, a communal area serving as a combination restaurant, bar, coffee shop and workplace, and a standalone restaurant and/or rooftop bar. The plan must cover all these potential areas, to the extent they are applicable to the specific Caption By Hyatt location.

Caption By Hyatt's requirement for an F&B Operations Plan ensures that the franchisee has a well-thought-out strategy for this critical aspect of the hotel's business. It also allows Hyatt to maintain brand consistency and quality standards across all its franchised locations. The franchisee must obtain Hyatt's approval before making any material changes to the plan, including changes to the proposed restaurant concept(s) and/or F&B Operator(s). This gives Hyatt control over significant operational changes that could impact the brand's reputation and customer experience. Prospective franchisees should be prepared to work closely with Hyatt to develop and maintain an F&B Operations Plan that meets the franchisor's standards and aligns with the overall brand strategy.