What is Avendra, LLC and what services does it offer to Caption By Hyatt franchisees?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
Avendra, LLC ("Avendra") is a products and services sourcing company that offers volume contracts to its customer hotels on a variety of FF&E and other items used in hotel operations, including food and beverage equipment and supplies (such as branded and commodity programs), operating equipment and supplies (such as linens, pillows, terry, and light bulbs), and other products and services (such as printing and stationery, logoed items, chemicals, and pest elimination), at competitive prices that Avendra negotiates. You determine whether, and the extent to which, your Hotel will use Avendra's services. However, if you choose not to use Avendra, you might find it impracticable to purchase certain products for the Hotel (such as bathroom amenities made specifically for Hyatt Network Hotels) elsewhere.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 40–45)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, Avendra, LLC is a products and services sourcing company. Avendra offers volume contracts to Caption By Hyatt customer hotels on a variety of FF&E (furniture, fixtures, and equipment) and other items used in hotel operations.
Specifically, Avendra's services include sourcing food and beverage equipment and supplies (such as branded and commodity programs), operating equipment and supplies (such as linens, pillows, terry, and light bulbs), and other products and services (such as printing and stationery, logoed items, chemicals, and pest elimination). These are offered at competitive prices that Avendra negotiates.
The FDD indicates that Caption By Hyatt franchisees determine whether, and the extent to which, their Hotel will use Avendra's services. However, if a franchisee chooses not to use Avendra, it might be difficult to purchase certain products for the Hotel (such as bathroom amenities made specifically for Hyatt Network Hotels) elsewhere. This suggests that while using Avendra is not mandatory, it may be practically advantageous or even necessary for sourcing certain items that meet Caption By Hyatt's brand standards.