What is the arbitrator prohibited from considering during a Caption By Hyatt arbitration?

According to Caption By Hyatt's 2025 Franchise Disclosure Document, the arbitrator in any dispute is prohibited from considering any settlement discussions or offers made by either the franchisee, Hyatt, or any of their related parties. This means that any attempts to resolve the issue outside of the formal arbitration process, including offers of compromise or negotiation, cannot be taken into account when the arbitrator makes their decision.

This restriction ensures that the arbitration process remains focused on the merits of the case and the evidence presented, rather than being influenced by prior settlement attempts. It encourages both parties to present their strongest case during the arbitration hearing, as the arbitrator will not be swayed by what was previously offered or discussed in settlement negotiations.

For a prospective Caption By Hyatt franchisee, this means that it is crucial to document all relevant information and evidence related to any dispute, as these will be the basis for the arbitrator's decision. Franchisees should be prepared to present a clear and compelling case, as the arbitrator will not be able to consider any prior settlement discussions or offers that may have been made.