What other agreement must a Caption By Hyatt franchisee sign regarding PMS connectivity and training?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
You must use the Opera PMS at the Hotel. You must sign the Hosting Services Agreement (Exhibit K) (the "Hosting Services Agreement") and engage us to host the PMS remotely. We will provide services necessary to install access to the PMS at the Hotel under the Franchise Agreement. You must also sign an agreement with our designated supplier to provide connectivity services and training for the PMS. If your Hotel is in Hawaii or Puerto Rico, under certain circumstances (with our approval), we may permit you to self-host the PMS at the Hotel.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 40–45)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, franchisees are required to use the Opera PMS (Property Management System) at their hotel. In addition to the Hosting Services Agreement, franchisees must also sign an agreement with Caption By Hyatt's designated supplier to provide connectivity services and training for the PMS.
This requirement ensures that all Caption By Hyatt hotels use a standardized PMS system and receive proper training and support. By mandating the use of a designated supplier for connectivity and training, Caption By Hyatt aims to maintain consistency and quality in its hotel operations. This can be beneficial for franchisees as it provides access to a proven system and expert training, but it also limits their choice of suppliers.
However, there is a conditional exception for hotels located in Hawaii or Puerto Rico. Under certain circumstances and with Caption By Hyatt's approval, these hotels may be permitted to self-host the PMS. This exception provides some flexibility for franchisees in these locations, but it is subject to Caption By Hyatt's discretion. Prospective franchisees should inquire about the specific conditions and requirements for self-hosting the PMS in these locations.