What access to System Standards does Hyatt provide to the Caption By Hyatt franchisee during the Term?
Caption_By_Hyatt Franchise · 2025 FDDAnswer from 2025 FDD Document
- 3.2 Providing System Standards.
Hyatt shall provide Franchisee access to the System Standards during the Term.
Franchisee must comply with the System Standards, as Hyatt periodically modifies them, except for any employment-related or other policies and procedures which are clearly indicated in the System Standards as being for Franchisee's optional use.
Hyatt may communicate the System Standards to Franchisee using various means that Hyatt may periodically establish, including electronic media and/or written materials, and Franchisee agrees continuously to monitor and access any updates to the System Standards or other aspects of the Hotel System.
Franchisee agrees to restrict (and ensure the Management Company restricts) access to the System Standards in accordance with Hyatt's policies, as Hyatt periodically modifies them.
If there is a dispute over their contents, Hyatt's master version of the System Standards controls.
Source: Item 22 — Contracts (FDD page 85)
What This Means (2025 FDD)
According to the 2025 Caption By Hyatt Franchise Disclosure Document, Hyatt will provide the franchisee access to the System Standards during the term of the agreement. The franchisee must comply with these System Standards, as Hyatt may modify them periodically. However, this excludes any employment-related or other policies and procedures that are clearly indicated as optional for the franchisee's use. Hyatt can communicate these standards through various means, including electronic media and written materials. The franchisee is responsible for continuously monitoring and accessing any updates to the System Standards or other aspects of the Hotel System. The franchisee must also restrict access to the System Standards in accordance with Hyatt's policies, including ensuring that any Management Company involved does the same. In case of a dispute over the contents, Hyatt's master version of the System Standards will prevail.
This means that as a Caption By Hyatt franchisee, you will have ongoing access to the brand's operational guidelines and requirements. It is crucial to stay updated with any changes Hyatt makes to these standards, as compliance is mandatory, except for explicitly optional policies. The franchisee needs to ensure that they, and their management, are aware of the latest standards to maintain brand consistency and quality.
It's important to note that Hyatt retains the right to modify these standards, and their version is the final authority in case of disputes. This underscores the importance of regularly checking for updates and clarifications from Hyatt. While franchisees have the right to manage the day-to-day operations, they must adhere to Hyatt's System Standards, ensuring brand uniformity and quality across all Caption By Hyatt locations.