What access rights does Caption By Hyatt reserve regarding a franchisee's computer system?

According to the 2025 Caption By Hyatt Franchise Disclosure Document, Hyatt reserves specific rights to access a franchisee's computer systems. Hyatt can access the hotel's property management system and other computer systems to retrieve guest information without prior notice to the franchisee. This guest information is considered Hyatt's property and part of the confidential information. Hyatt and its affiliates have the right to use this guest information in any manner they deem appropriate, subject to applicable law.

Additionally, Hyatt reserves the right to independently access a Caption By Hyatt franchisee's computer system to obtain sales information, occupancy information, and other data and information related to the hotel. This access is separate from the audit rights, which require prior notice to the franchisee.

These access rights enable Caption By Hyatt to monitor performance, ensure compliance with system standards, and leverage guest data across its network. For a prospective franchisee, this means they must ensure their computer systems are compatible with Hyatt's access protocols and that they have adequate data security measures in place to protect guest information. The franchisee also warrants that Hyatt's access to software licensed or controlled by the franchisee is permitted under applicable third-party license agreements.