Under what conditions does Canopy Lawn Care designate customers as 'National Accounts'?

According to Canopy Lawn Care's 2025 Franchise Disclosure Document, 'National Accounts' are defined as customers or accounts that Canopy Lawn Care, at its sole discretion, designates as either desiring central billing accounts or having at least twenty locations. These locations must be situated in more than one franchised or company-owned territory or market.

This definition has several implications for prospective franchisees. Firstly, the designation of a customer as a 'National Account' is entirely at Canopy Lawn Care's discretion, meaning a franchisee cannot independently solicit or claim a customer as a National Account. Secondly, the criteria focus on larger clients with multiple locations across different territories, suggesting that Canopy Lawn Care aims to manage these significant accounts centrally.

For a franchisee, this means that while they may service locations of a National Account within their territory, the direct relationship and billing are managed by Canopy Lawn Care. This arrangement could streamline operations for multi-location clients but also means the franchisee may not have the opportunity to build a direct relationship with the entire account or handle billing directly. Franchisees should inquire about how National Account revenue and service responsibilities are allocated to ensure clarity on their role and potential earnings from these accounts.