For a Canine Dimensions franchise, can Canine Dimensions require franchisees to upgrade or purchase additional computer hardware and software during the term of the Franchise Agreement?
Canine_Dimensions Franchise · 2025 FDDAnswer from 2025 FDD Document
During the term of the Franchise Agreement, we may require you to upgrade or purchase additional computer hardware and software. Should the company choose to implement a uniform Customer Relations Management (CRM) Solution, we will provide it to you free of charge and we will train you in its use. The use of the CRM program will be mandatory. We have not previously required any franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems other than routine and ordinary maintenance that can be completed by franchisees at no cost, but we reserve the right to require such maintenance, updates, or upgrades at your cost in the future, in which case we estimate this cost could be approximately $1,500 per year (subject to the complexity of desired optional maintenance, updates, or upgrades).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–23)
What This Means (2025 FDD)
According to Canine Dimensions' 2025 Franchise Disclosure Document, during the term of the Franchise Agreement, Canine Dimensions may require franchisees to upgrade or purchase additional computer hardware and software. If Canine Dimensions chooses to implement a uniform Customer Relations Management (CRM) Solution, it will provide it to the franchisee free of charge and will train the franchisee in its use, and the use of the CRM program will be mandatory.
While Canine Dimensions has not previously required franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems other than routine and ordinary maintenance that can be completed by franchisees at no cost, it reserves the right to require such maintenance, updates, or upgrades at the franchisee's cost in the future.
The FDD estimates this cost could be approximately $1,500 per year, subject to the complexity of desired optional maintenance, updates, or upgrades. This means a prospective Canine Dimensions franchisee should be prepared for potential additional costs related to computer system maintenance and upgrades during the franchise term.