For a Canine Dimensions franchise, does Canine Dimensions provide an email address?
Canine_Dimensions Franchise · 2025 FDDAnswer from 2025 FDD Document
Post-Opening Obligations. During the operation of your Franchised Business, we will:
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- Make available to you additional training programs (Franchise Agreement –Section 6).
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- Make a representative reasonably available to speak with you by telephone during normal business hours. (Franchise Agreement – Section 3)
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- Provide guidance and assistance in the operation of your Franchised Business. Such guidance may be provided in the form of email correspondence, field visits and periodic telephone or written communications, and will cover topics such as products or services to be offered to customers; improvements and developments in your Franchised Business; pricing; administrative, bookkeeping, accounting and inventory control procedures; and operating problems encountered by you. (Franchise Agreement – Section 3)
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Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–23)
What This Means (2025 FDD)
According to Canine Dimensions' 2025 Franchise Disclosure Document, email is a method of communication that Canine Dimensions uses to provide guidance and assistance to franchisees. Specifically, after the initial training, ongoing support will be provided via telephone, email, or on-site assistance, depending on Canine Dimensions' judgment. Updates and additions to the operations manual, along with ongoing training memorandums, are provided periodically via email and maintained in an online database accessible to franchisees.
This indicates that franchisees can expect to use email for regular communication with Canine Dimensions after the initial training period. This includes receiving updates to the operations manual and ongoing training materials. The franchisor determines the method of support (telephone, email, or on-site assistance) based on their business judgment.
For a prospective franchisee, this means that having reliable email access is essential for receiving important updates and support from Canine Dimensions. While the FDD mentions email as a communication method, it does not specify the frequency or types of issues that will be addressed via email versus other methods like telephone or on-site visits. It is important to note that the level of support and the method of delivery are at the discretion of Canine Dimensions.