For a Canine Dimensions franchise, has Canine Dimensions previously required franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems?
Canine_Dimensions Franchise · 2025 FDDAnswer from 2025 FDD Document
We have not previously required any franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems other than routine and ordinary maintenance that can be completed by franchisees at no cost, but we reserve the right to require such maintenance, updates, or upgrades at your cost in the future, in which case we estimate this cost could be approximately $1,500 per year (subject to the complexity of desired optional maintenance, updates, or upgrades).
Manual.
We will loan you one copy of the Manual after you sign the Franchise Agreement. The "Manual" may consist of one or more written manuals or operational directives. You must comply with all policies and procedures in the Manual. We may modify them at any time. The total number of pages is 117. The number of pages devoted to each topic is reflected in the Table of Contents. We will notify you if there are any changes made to the policies or procedures so that you can comply. Updates and additions to the Manual, along with ongoing training memorandum, are provided periodically via email and are maintained in an online database to which you will have access. We disclose the Table of Contents to the Manual as Exhibit H to this Franchise Disclosure Document. (Franchise Agreement, Articles 3 and 8).
Introductory Training Program and Ongoing Training
You are required to attend and complete to our satisfaction the training program which generally consists of approximately two to four weeks of training at our training facilities located in Florida, or at another location we designate. If you are a corporate entity, a principal officer of the entity must satisfactorily complete the training program; up to two people may attend. You are responsible for the expenses for you (and any additional trainees), including transportation, lodging, food and wages (if applicable).
We will provide training to you on the System, System guidelines, and operational and brand standards. We will not train or assist in training your employees or independent contractors.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–23)
What This Means (2025 FDD)
According to the 2025 Canine Dimensions Franchise Disclosure Document, Canine Dimensions has not previously required franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems, beyond routine maintenance franchisees can handle themselves at no cost. However, Canine Dimensions retains the right to mandate such maintenance, updates, or upgrades in the future, potentially costing approximately $1,500 per year, depending on the complexity of the required changes.
As a condition of the franchise agreement, franchisees must purchase a laptop computer for use in their franchised business. This laptop will be used for presentations, tracking appointments and sales, billing, and reporting. While franchisees can choose their vendor, Canine Dimensions must approve the laptop configuration before purchase. The cost of the required hardware and software, including Microsoft Office and anti-virus software, is estimated to be between $800 and $1,500.
Canine Dimensions also requires franchisees to have a high-speed internet connection and will provide one dedicated email address for the franchised business. Canine Dimensions will have unlimited access to the franchisee's internet listings, computerized point of sale systems, and customer relations management systems throughout the franchise term. Any information obtained from these systems becomes the property of Canine Dimensions. If Canine Dimensions chooses to implement a uniform Customer Relations Management (CRM) Solution, it will provide it to franchisees free of charge and provide training in its use, and the use of the CRM program will be mandatory.