For a Canine Dimensions franchise, is a high-speed internet connection required?
Canine_Dimensions Franchise · 2025 FDDAnswer from 2025 FDD Document
We strongly recommend, but do not require, that you maintain a service contract for your laptop hardware and software. We do require you to have a high-speed internet connection and we will provide
one (1) dedicated e-mail address for your Franchised Business. We will have unlimited, independent access and passwords to any and all Internet listings of your business and computerized point of sale and/or customer relations management systems at all times during the term of the Franchise Agreement. Any information obtained from your computerized point of sale and/or customer relations management systems will become our property.
During the term of the Franchise Agreement, we may require you to upgrade or purchase additional computer hardware and software. Should the company choose to implement a uniform Customer Relations Management (CRM) Solution, we will provide it to you free of charge and we will train you in its use. The use of the CRM program will be mandatory. We have not previously required any franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems other than routine and ordinary maintenance that can be completed by franchisees at no cost, but we reserve the right to require such maintenance, updates, or upgrades at your cost in the future, in which case we estimate this cost could be approximately $1,500 per year (subject to the complexity of desired optional maintenance, updates, or upgrades).
Manual.
We will loan you one copy of the Manual after you sign the Franchise Agreement. The "Manual" may consist of one or more written manuals or operational directives. You must comply with all policies and procedures in the Manual. We may modify them at any time. The total number of pages is 117. The number of pages devoted to each topic is reflected in the Table of Contents. We will notify you if there are any changes made to the policies or procedures so that you can comply. Updates and additions to the Manual, along with ongoing training memorandum, are provided periodically via email and are maintained in an online database to which you will have access. We disclose the Table of Contents to the Manual as Exhibit H to this Franchise Disclosure Document.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–23)
What This Means (2025 FDD)
According to Canine Dimensions' 2025 Franchise Disclosure Document, a high-speed internet connection is required for franchisees. Additionally, Canine Dimensions will provide one dedicated email address for the franchise location. The franchisor will also have unlimited access to the franchisee's internet listings and computerized point of sale or customer relations management systems during the term of the Franchise Agreement. Any information obtained from these systems will become the property of Canine Dimensions.
In addition to the internet connection, franchisees must purchase a laptop computer for use in their business. The laptop will be used for presentations, tracking appointments and sales, billing, and reporting. While franchisees can choose their vendor, Canine Dimensions must approve the laptop configuration before purchase. The laptop must include Microsoft Office (including Outlook and PowerPoint) and anti-virus software. The estimated cost for the required hardware and software ranges from $800 to $1,500.
These technology requirements are typical in modern franchise systems, as they allow for efficient communication, data collection, and brand consistency. The franchisee should factor in the ongoing costs of maintaining a high-speed internet connection and the potential need for future hardware and software upgrades, which Canine Dimensions may require during the term of the agreement. The FDD states that future upgrades could cost approximately $1,500 per year.