For a Canine Dimensions franchise, from whom can a franchisee purchase the required laptop?
Canine_Dimensions Franchise · 2025 FDDAnswer from 2025 FDD Document
You must purchase a laptop computer for use in your Franchised Business. You will use the laptop for giving presentations to prospective clients, as well as tracking your appointments and sales, billings and for reporting. You may purchase your laptop from the vendor of your choice, but we must approve of the laptop configuration before you purchase it. Your laptop must have Microsoft Office, including Outlook and PowerPoint, as well as anti-virus software (such as AVG, McAfee or Symantec/Norton). The cost of this hardware and software will be between $800 and $1,500.
We strongly recommend, but do not require, that you maintain a service contract for your laptop hardware and software. We do require you to have a high-speed internet connection and we will provide
one (1) dedicated e-mail address for your Franchised Business. We will have unlimited, independent access and passwords to any and all Internet listings of your business and computerized point of sale and/or customer relations management systems at all times during the term of the Franchise Agreement. Any information obtained from your computerized point of sale and/or customer relations management systems will become our property.
During the term of the Franchise Agreement, we may require you to upgrade or purchase additional computer hardware and software. Should the company choose to implement a uniform Customer Relations Management (CRM) Solution, we will provide it to you free of charge and we will train you in its use. The use of the CRM program will be mandatory. We have not previously required any franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems other than routine and ordinary maintenance that can be completed by franchisees at no cost, but we reserve the right to require such maintenance, updates, or upgrades at your cost in the future, in which case we estimate this cost could be approximately $1,500 per year (subject to the complexity of desired optional maintenance, updates, or upgrades).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–23)
What This Means (2025 FDD)
According to Canine Dimensions' 2025 Franchise Disclosure Document, franchisees may purchase a laptop from the vendor of their choice. However, Canine Dimensions must approve the laptop configuration before purchase. The laptop must have Microsoft Office, including Outlook and PowerPoint, as well as anti-virus software such as AVG, McAfee, or Symantec/Norton. The estimated cost for the required hardware and software ranges from $800 to $1,500.
While Canine Dimensions recommends a service contract for the laptop, it is not mandatory. A high-speed internet connection is required, and Canine Dimensions will provide one dedicated email address for the franchise. Canine Dimensions will have unlimited access to the franchisee's internet listings and computerized point of sale or customer relations management systems during the franchise term, and any information obtained from these systems will become Canine Dimensions' property.
Canine Dimensions may require franchisees to upgrade or purchase additional computer hardware and software during the franchise term. If Canine Dimensions implements a uniform Customer Relations Management (CRM) solution, it will provide it to the franchisee free of charge and train them in its use, and the use of the CRM program will be mandatory. While Canine Dimensions has not previously required franchisees to undergo or implement any optional or required maintenance, updates, or upgrades with respect to franchisees' computer and point of sale systems other than routine and ordinary maintenance that can be completed by franchisees at no cost, it reserves the right to require such maintenance, updates, or upgrades at the franchisee's cost in the future, in which case Canine Dimensions estimates this cost could be approximately $1,500 per year, subject to the complexity of desired optional maintenance, updates, or upgrades.