What form does Canine Dimensions' guidance and assistance in the operation of the Franchised Business take?
Canine_Dimensions Franchise · 2025 FDDAnswer from 2025 FDD Document
Post-Opening Obligations. During the operation of your Franchised Business, we will:
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- Make available to you additional training programs (Franchise Agreement –Section 6).
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- Make a representative reasonably available to speak with you by telephone during normal business hours. (Franchise Agreement – Section 3)
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- Provide guidance and assistance in the operation of your Franchised Business. Such guidance may be provided in the form of email correspondence, field visits and periodic telephone or written communications, and will cover topics such as products or services to be offered to customers; improvements and developments in your Franchised Business; pricing; administrative, bookkeeping, accounting and inventory control procedures; and operating problems encountered by you. (Franchise Agreement – Section 3)
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- Conduct Internet advertising for franchisees who choose to participate in our Internet Advertising Fund. We describe the Internet Advertising Fund later in this Item. (Franchise Agreement – Section 11.3)
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- Operate an Internet website for the System. We will design and post a page on the website advertising your Franchised Business. (Franchise Agreement – Section 11.1.4).
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- Manage a toll-free number for the System, which will be used to refer business inquiries to you. You must pay us an annual fee (currently $150) for maintenance of this toll-free number. (Franchise Agreement – Section 5.6)
Post-Opening Optional Assistance. During the operation of your Franchised Business, we may:
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- Provide, at your expense, on-site operational assistance for a minimum of two days within 24 months of your opening if in our sole judgment additional on-site assistance is required. You must pay us our then-current training fee (currently $350 per day), plus our costs of transportation, lodging and meals for this assistance (Franchise Agreement – Section 3.2).
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- Hold webinars and/or one annual conference at a location of our choosing. We will discuss sales techniques, new product developments, new training techniques, new service suggestions, performance standards, advertising and promotional programs. You must pay our reasonable annual conference fee, which is currently $595 for up to two of your representatives, and you must pay your travel and living expenses. Your attendance at these webinars and conferences is mandatory. (Franchise Agreement – Section 6.2)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 19–23)
What This Means (2025 FDD)
According to Canine Dimensions' 2025 Franchise Disclosure Document, the company offers several forms of guidance and assistance to franchisees in operating their businesses. After the franchise opens, Canine Dimensions will make additional training programs available. A representative will also be reasonably available by telephone during normal business hours.
Canine Dimensions will provide guidance and assistance through email, field visits, and phone or written communications. This covers topics such as products or services, improvements and developments, pricing, administrative procedures, bookkeeping, accounting, inventory control, and solutions to operating problems. Franchisees can also request on-site operational assistance for a minimum of two days, at their own expense, within 24 months of opening, if Canine Dimensions deems it necessary. The franchisee will be responsible for the then-current training fee of $350 per day, plus costs of transportation, lodging, and meals for the assistance.
Additionally, Canine Dimensions conducts internet advertising for franchisees participating in the Internet Advertising Fund and operates a website to advertise the franchisee's business. They also manage a toll-free number for the System, which refers business inquiries to franchisees. Franchisees must pay an annual fee of $150 for the maintenance of this toll-free number. Franchisees are also required to attend webinars and/or one annual conference, paying a reasonable annual conference fee (currently $595 for up to two representatives) and covering their own travel and living expenses.
Canine Dimensions also provides a manual with 117 pages that consists of written manuals or operational directives. Updates and additions to the Manual, along with ongoing training memorandum, are provided periodically via email and are maintained in an online database to which franchisees will have access.