What data security standards must a Canine Dimensions franchisee comply with?
Canine_Dimensions Franchise · 2025 FDDAnswer from 2025 FDD Document
4.8.7 Franchisee will: (i) learn and comply with all applicable Privacy Laws; (ii) learn and comply with Brand Standards related to Privacy Laws and the privacy and security of Customer Information; (iii) learn and comply with any posted privacy policy and representations made to individuals identified by Customer Information, and communicate any limitations required to authorized receiving parties in compliance with Privacy Laws; (iv) refrain from any action or inaction that could cause Franchisor or its Affiliates to breach Privacy Laws; (v) maintain reasonable physical, technical, and administrative safeguards and related policies for Customer Information to protect it from unauthorized processing, destruction, modification, or use that would violate this Agreement, the Manual, or any Privacy Law; (vi) Execute necessary acts, documents, and things to keep Franchisor and its Affiliates in compliance with Privacy Laws; (vii) Immediately report to Franchisor any breach of requirements regarding Customer Information or Privacy Laws, or any theft or loss (or apparent or alleged theft or loss) of Customer Information (excluding Customer Information of Franchisee's own officers, directors, shareholders, employees, or service providers).
4.8.8 Franchisee will provide Franchisor with information, reports, and audit results regarding data security policies, procedures, or technical controls related to Customer Information upon request. Franchisee will also provide access to Franchisee's computer system, records, processes, and practices involving Customer Information processing to mitigate security incidents or conduct audits. Franchisee will indemnify, defend, and hold Franchisor and its Affiliates harmless in connection with any claim or action arising from theft, loss, or misuse of Customer Information, or breach of terms related to data security, Privacy Laws, or Customer Information. Franchisee will notify Franchisor immediately upon discovering any theft, loss, or misuse of Customer Information and will undertake remediation efforts, cooperate with Franchisor's remediation efforts, and prevent recurrence of incidents at Franchisee's expense. Franchisee will not make public comments regarding data security incidents without Franchisor's approval. Notifications to media or customers regarding theft or loss of Customer Information will be handled exclusively by Franchisor. If legally obligated to notify customers, Franchisee must notify Franchisor in writing and limit notices to those required by law or pre-approved by Franchisor. Franchisee will cooperate with Franchisor in sending such notices.
Source: Item 22 — CONTRACTS (FDD page 36)
What This Means (2025 FDD)
According to Canine Dimensions's 2025 Franchise Disclosure Document, franchisees must adhere to several data security standards to protect customer information and maintain compliance with relevant laws. Franchisees are required to learn and comply with all applicable Privacy Laws and Brand Standards related to these Privacy Laws, especially concerning the privacy and security of Customer Information. This includes adhering to any posted privacy policies and communicating limitations to authorized receiving parties as required by Privacy Laws. Franchisees must avoid any actions that could cause Canine Dimensions or its affiliates to breach these Privacy Laws.
To safeguard Customer Information, Canine Dimensions franchisees must maintain reasonable physical, technical, and administrative safeguards, along with related policies, to protect against unauthorized processing, destruction, modification, or use that would violate the franchise agreement, the manual, or any Privacy Law. Franchisees are obligated to execute necessary documents and actions to ensure Canine Dimensions and its affiliates remain compliant with Privacy Laws. Furthermore, franchisees must immediately report any breaches of Customer Information requirements or Privacy Laws, including any theft or loss of Customer Information (excluding that of their own officers, directors, shareholders, employees, or service providers), to Canine Dimensions.
Canine Dimensions franchisees are also required to provide information, reports, and audit results regarding their data security policies, procedures, or technical controls related to Customer Information upon request from the franchisor. This includes providing access to their computer systems, records, processes, and practices involving Customer Information processing to help mitigate security incidents or conduct audits. Franchisees are responsible for indemnifying, defending, and holding Canine Dimensions and its affiliates harmless from any claims or actions arising from theft, loss, or misuse of Customer Information, or any breach of terms related to data security, Privacy Laws, or Customer Information.
In the event of any theft, loss, or misuse of Customer Information, Canine Dimensions franchisees must immediately notify the franchisor and undertake remediation efforts at their own expense, cooperating with Canine Dimensions's remediation efforts to prevent recurrence. Franchisees are prohibited from making public comments regarding data security incidents without Canine Dimensions's approval, with all notifications to media or customers handled exclusively by the franchisor. If legally obligated to notify customers, franchisees must first notify Canine Dimensions in writing and limit notices to those required by law or pre-approved by the franchisor, cooperating in sending such notices.