Under what conditions might a Camp Margaritaville franchisee be required to participate in a Guest Satisfaction Improvement Program?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
as part of the System Standards. Failure of the Resort to meet the required standard for any other quality assurance measure described in this Section 4.16(c) may also result in additional Quality Assurance Audits by Franchisor which shall be conducted and paid for in compliance with Section 4.16(b)(iii), in addition to the exercise of any remedies pursuant to Article XIV.
- (d) Guest Satisfaction Improvement Program. If, in Franchisor's sole discretion, it determines that Franchisee's Quality Assurance Audit is unsatisfactory, Franchisor may require Franchisee to participate in a Guest Satisfaction Improvement Program ("Guest Satisfaction Improvement Program"). Currently, Franchisor charges $20,000 for up to ten (10) participants or $30,000 for eleven (11) to twenty (20) total participants in t
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, a franchisee may be required to participate in a Guest Satisfaction Improvement Program if the franchisor, in its sole discretion, determines that the franchisee's Quality Assurance Audit is unsatisfactory. This program is designed to help franchisees improve their operations and guest satisfaction levels.
The Guest Satisfaction Improvement Program spans nine months and includes additional training on System Standards, in-person meetings, webinars, and audits. The program primarily takes place at the franchisee's resort but may also involve travel to other similar properties to benchmark best practices.
The cost for the Guest Satisfaction Improvement Program is $20,000 for up to ten participants and $30,000 for eleven to twenty participants. This cost is in addition to the potential impact on the Camp Margaritaville franchisee's reputation and the risk of further action from the franchisor if the program is not successfully completed.