Under what circumstances can Camp Margaritaville bar a customer's access to the Information System?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
ices vests exclusively in the Services Provider or its licensors. Customer shall not allow the Platform to be used by any property or facility other than the Property(/ies) and Customer shall not alter any marks on the Platform with respect to copyrights, trademarks, trade names or any other intellectual property rights associated with the Platform or the Services, or alter any software code or use the Platform to avoid payment. Customer shall not reverse engineer, decompile or otherwise attempt to discover the software code, documentation or any other
proprietary technology owned or licensed by Margaritaville or the Services Provider. Notwithstanding the foregoing, Customer retains all right, title and interest in and to any content that Customer provides to the Platform, excluding the Margaritaville Intellectual Property and Guest Profile Data, as defined in the Branding Agreement.
- 8. Limited Access. Only employees of Customer and the Properties that have a need to access the Services as part of their job responsibilities shall be considered an authorized user of the Services. In the event an authorized user is no longer employed by Customer or a Property or no longer requires access to the Services to complete its job responsibilities, Customer shall immediately deactivate (or cause deactivation of) the authorized user from access to the Services. Neither Margaritaville nor the Services Provider shall not be liable, in any manner whatsoever, for Customer's failure to deactivate a user that is no longer employed by Customer or a Property or no longer requires access to the Services based on a change in job responsibilities.
- 9. Customer Representations and Warranties. Customer represents, covenants, and warrants that Customer will use the Services only in compliance with the Services Provider's standard published policies and procedures then in effect, which may be amended from time to time and all applicable laws and regulations, and shall further complete all prerequisites and responsibilities as commercially reasonably requested by Margaritaville in connection with delivery of the Services.
- 10. Privacy. Customer's use of the Services shall at all times be subject to the terms of the Branding Agreement. Notwithstanding the foregoing, when receiving or accessing Privacy Information, Customer agrees to: (a) collect, receive, transmit, store, dispose, use and disclose such Privacy Information in accordance with the terms of the Branding Agreement and all privacy and data protection laws, (b) keep and maintain such Privacy Information in strict confidence, using such degree of care as is appropriate to avoid unauthorized access, use or disclosure and (c) use and disclose such Privacy Information solely and exclusively for the purposes for which the Privacy Information, or access to it, is provided. Customer shall be responsible for, and remain liable to, Margaritaville for the actions and omissions of all employees, contractors or other representatives who are engaged by Customer concerning the treatment of Privacy Information as if they were Customer's own actions and omissions. Customer shall notify Margaritaville of: (i) any act or omission that compromises either the security, confidentiality or integrity of Privacy Information collected from end users in connection with these Terms of Use; or (ii) a breach or alleged breach of these Terms of Use relating to the privacy practices of Customer in accordance with the terms of the Branding Agreement.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, a customer's access to the Camp Reservation System (CRS) can be terminated if an authorized user is no longer employed by the customer or property, or if they no longer require access to complete their job responsibilities. In such cases, the customer is responsible for immediately deactivating the user's access to the services. Camp Margaritaville and its service providers bear no liability for the customer's failure to deactivate a user under these circumstances. This condition is outlined within the Camp Reservation System (CRS) Terms of Use. Margaritaville grants the customer a limited, non-exclusive, non-sublicensable license to access and use the features of Margaritaville's Central Reservations system for the customer's properties. The customer may not sublicense the CR System. Access shall be delivered by Margaritaville and its CRS Supplier to the customer in the form of online access to activated accounts on the CR System. The customer may allow its hotel management agent to access the CR System and CRS Services pursuant to these CRS Terms of Use.
Furthermore, the customer must use the services in compliance with the service provider's standard published policies and procedures, which may be amended, and all applicable laws and regulations. The customer must also fulfill all prerequisites and responsibilities reasonably requested by Margaritaville in connection with the delivery of services. The customer's use of the services is subject to the terms of the Branding Agreement. When receiving or accessing privacy information, the customer agrees to collect, receive, transmit, store, dispose, use, and disclose such information in accordance with the Branding Agreement and all privacy and data protection laws. They must also maintain the privacy information in strict confidence and use it solely for the purposes for which it was provided.
The customer is responsible for the actions and omissions of their employees, contractors, or other representatives concerning the treatment of privacy information. The customer must notify Margaritaville of any act or omission that compromises the security, confidentiality, or integrity of privacy information collected from end users or any breach of the Terms of Use relating to the customer's privacy practices, in accordance with the Branding Agreement. These stipulations ensure that guest information and reservation data are handled securely and in compliance with privacy regulations, with the customer bearing the responsibility for maintaining data security and user access.