Are there additional charges for a nonstandard interface or technology solution not provided by Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
pursuant to these CRS Terms of Use.
2. Margaritaville Undertakings.
- A. Margaritaville, through its CRS Supplier, shall use commercially reasonable efforts to ensure CR System availability over the Internet twenty-four hours a day, three hundred sixty-five days a year excluding downtime for maintenance, GDS and Switch outages, telecom provider failures and events of Force Majeure, and per Attachment B – Service Level Agreement. Customer acknowledges that the foregoing performance obligations are provided by Margaritaville to Customer on a pass-through basis based upon terms and conditions provided to Margaritaville by its underlying central reservations systems supplier (the "CRS Supplier"), and that Customer's rights with respect thereto shall be limited to the rights, benefits and privileges accorded to Margaritaville by the CRS Supplier.
- B. The CR System provides a Property Management System ("PMS"), booking engine and channel manager. Additionally, it connects via interface to Revenue Management Systems and Customer Relationship Management systems ("CRM's") that allow the electronic transfer of reservation and/or guest data from the CR System to the CRM system(s). Margaritaville intends to offer access to a CRM system, which shall be provided pursuant to the terms of an addendum or schedule hereto. Margaritaville, through its CRS Supplier, provides access to the PMS. Additional charges may apply for a nonstandard interface, and separate charges may be applicable for any technology solution that is not provided by Margaritaville or is not a Margaritaville preferred system. System providers also may assess interface implementation and maintenance charges. Customer acknowledges that the interface cannot become fully functional without the cooperation of Customer's system provider and that any target Operational Date for the interface is dependent upon the system provider's completion of functionality to receive and process data from Margaritaville and its CRS Supplier.
- C. Margaritaville, directly or through its CRS Supplier, will provide training, customer support and PMS Interface. Additionally, Margaritaville agrees to provide Customer with call center services pursuant to the terms and conditions of Attachment C to these CRS
Terms of Use, which services, shall be deemed to constitute a part of the CRS Services.
- 3. Term. The term of these CRS Terms of Use shall commence on the Effective Date and be coterminus with the Branding Agreement (the "Term") unless earlier terminated pursuant to Section 7 hereof. These CRS Terms of Use shall automatically terminate upon any termination of the Branding Agreement.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, additional charges may apply for a nonstandard interface. Separate charges may also be applicable for any technology solution that is not provided by Camp Margaritaville or is not a Camp Margaritaville preferred system. System providers may also assess interface implementation and maintenance charges.
Camp Margaritaville requires franchisees to use specific technology systems, software, and platforms necessary to run the resort. Camp Margaritaville may require franchisees to procure the required technology from specific providers or from a list of approved providers. Franchisees must obtain Camp Margaritaville's prior approval for installation of any technology platform or system not included in the System Standards.
The interface cannot become fully functional without the cooperation of the franchisee's system provider. Any target Operational Date for the interface is dependent upon the system provider's completion of functionality to receive and process data from Camp Margaritaville and its CRS Supplier.