What systems are provided by the CR System for Camp Margaritaville franchisees?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Margaritaville, through its CRS Supplier, shall use commercially reasonable efforts to ensure CR System availability over the Internet twenty-four hours a day, three hundred sixty-five days a year excluding downtime for maintenance, GDS and Switch outages, telecom provider failures and events of Force Majeure, and per Attachment B – Service Level Agreement. Customer acknowledges that the foregoing performance obligations are provided by Margaritaville to Customer on a pass-through basis based upon terms and conditions provided to Margaritaville by its underlying central reservations systems supplier (the "CRS Supplier"), and that Customer's rights with respect thereto shall be limited to the rights, benefits and privileges accorded to Margaritaville by the CRS Supplier.
- B. The CR System provides a Property Management System ("PMS"), booking engine and channel manager. Additionally, it connects via interface to Revenue Management Systems and Customer Relationship Management systems ("CRM's") that allow the electronic transfer of reservation and/or guest data from the CR System to the CRM system(s). Margaritaville intends to offer access to a CRM system, which shall be provided pursuant to the terms of an addendum or schedule hereto. Margaritaville, through its CRS Supplier, provides access to the PMS. Additional charges may apply for a nonstandard interface, and separate charges may be applicable for any technology solution that is not provided by Margaritaville or is not a Margaritaville preferred system. System providers also may assess interface implementation and maintenance charges. Customer acknowledges that the interface cannot become fully functional without the cooperation of Customer's system provider and that any target Operational Date for the interface is dependent upon the system provider's completion of functionality to receive and process data from Margaritaville and its CRS Supplier.
- C. Margaritaville, directly or through its CRS Supplier, will provide training, customer support and PMS Interface. Additionally, Margaritaville agrees to provide Customer with call center services pursuant to the terms and conditions of Attachment C to these CRS
Terms of Use, which services, shall be deemed to constitute a part of the CRS Services.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to the 2025 Camp Margaritaville Franchise Disclosure Document, the CR System provides franchisees with a Property Management System (PMS), a booking engine, and a channel manager. It also connects via interface to Revenue Management Systems and Customer Relationship Management systems (CRMs) that facilitate the electronic transfer of reservation and guest data from the CR System to the CRM systems. Camp Margaritaville intends to offer access to a CRM system under the terms of an addendum or schedule. Access to the PMS is provided through Camp Margaritaville's CRS Supplier.
Franchisees should note that additional charges may apply for nonstandard interfaces or for technology solutions not provided by Camp Margaritaville or that are not preferred systems. System providers may also assess interface implementation and maintenance charges. The functionality of the interface is dependent on the franchisee's system provider's cooperation in completing the functionality to receive and process data from Camp Margaritaville and its CRS Supplier.
Camp Margaritaville, either directly or through its CRS Supplier, will provide training, customer support, and PMS Interface. Additionally, Camp Margaritaville will provide franchisees with call center services as part of the CRS Services, according to the terms and conditions outlined in Attachment C to the CRS Terms of Use. Camp Margaritaville will use commercially reasonable efforts to ensure CR System availability over the Internet twenty-four hours a day, three hundred sixty-five days a year, excluding downtime for maintenance, GDS and Switch outages, telecom provider failures, and events of Force Majeure, as detailed in Attachment B – Service Level Agreement. However, the performance obligations are provided on a pass-through basis from Camp Margaritaville's underlying central reservations systems supplier (the CRS Supplier), and the franchisee's rights are limited to those accorded to Camp Margaritaville by the CRS Supplier.