Where are the standards for passing a Camp Margaritaville Quality Assurance Audit communicated?

According to Camp Margaritaville's 2025 Franchise Disclosure Document, the score required to pass any Quality Assurance Audit is set by Camp Margaritaville and communicated in the Manual. The manual can be updated from time to time.

Camp Margaritaville, its representatives, or Affiliates may inspect all public and non-public areas of the Resort at any time except for occupied Overnight Accommodations, be served food and drink during regular hours of service free of charge when consumed in public areas, interview management and staff, and inspect records to ensure compliance with System Standards.

Camp Margaritaville may also institute other quality control measures, including guest comment cards, staff surveys, secret shopper reports, and minimum online reputation scores. The score required to pass each of these quality measures is set by Camp Margaritaville and communicated in writing as part of the System Standards.

If a franchisee's Quality Assurance Audit is unsatisfactory, Camp Margaritaville may require the franchisee to participate in a Guest Satisfaction Improvement Program, which includes additional training, in-person meetings, webinars, and audits. Franchisees must ensure that the Resort is operated in compliance with the Camp Margaritaville System, the Manual, and all other written System Standards.