Who sets the minimum online reputation scores for Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
- (iv) Online Reputation. Franchisee shall be required to maintain minimum online reputation scores to be set by Franchisor in its sole discretion.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, the franchisor sets the minimum online reputation scores that franchisees must maintain. The franchisor determines these scores at its sole discretion.
Camp Margaritaville franchisees are evaluated on several quality measures, including staff surveys, secret shopper reports, online reputation, and food safety and sanitation audits. The scores required to pass these quality measures are set by the franchisor and communicated in writing as part of the System Standards.
Failure to meet the required standards for any quality assurance measure may result in additional Quality Assurance Audits conducted by the franchisor at the franchisee's expense. If a franchisee's Quality Assurance Audit is unsatisfactory, Camp Margaritaville may require the franchisee to participate in a Guest Satisfaction Improvement Program, which involves additional training, meetings, webinars, and audits. The program costs $20,000 for up to ten participants or $30,000 for eleven to twenty participants.