For Camp Margaritaville, who is responsible for ensuring guest-facing team members review the training section of the Margaritaville Perks Program Manual?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
(a) Customer is responsible for ensuring all guest-facing team members review the training section of the Margaritaville Perks Program Manual and certify that they understand the requirements of the program. Front desk team members should be trained to enroll new guests in the Brand Affinity and Perks Program. Customer shall ensure that front desk team members track arriving perks members and any applicable perks they have chosen.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, the customer, which refers to the franchisee, is responsible for ensuring that all guest-facing team members review the training section of the Margaritaville Perks Program Manual. Additionally, the franchisee must ensure these team members certify that they understand the program's requirements.
This requirement means the Camp Margaritaville franchisee must actively manage and oversee the training of their staff regarding the Margaritaville Perks Program. This includes not only providing the training materials but also confirming that each employee understands their responsibilities within the program.
Furthermore, front desk team members should be trained to enroll new guests in the Brand Affinity and Perks Program and track arriving perks members and any applicable perks they have chosen. This ensures consistent execution and delivery of the Brand Affinity and Perks Program at the franchisee's resort.