What other quality control measures might the Franchisor institute for Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
- (c) Other Quality Assurance Measures.
Franchisor may institute other quality control measures as it deems appropriate from time to time, as premised upon commercially reasonable criteria.
Such measures may include, but are not limited to:
- (i) Guest Comment Cards.
Franchisor may initiate, in which event Franchisee shall facilitate, at Franchisee's expense, participation in a guest comment card program to measure Resort guest satisfaction.
- (ii) Staff Surveys.
Franchisor may initiate, in which event Franchisee shall facilitate, comprehensive staff surveys utilizing the criteria consistent with the Camp Margaritaville System, to measure staff satisfaction.
- (iii) Secret Shopper Report. Franchisor will conduct comprehensive system-wide secret shopper reports that must achieve a minimum score as described in the Manual.
- (iv) Online Reputation. Franchisee shall be required to maintain minimum online reputation scores to be set by Franchisor in its sole discretion.
- (v) Food Safety and Sanitation Audits. In addition to or as a part of a Quality Assurance Audit, Franchisee may also be required, on a quarterly basis at Franchisee's expense, to participate in food safety and sanitation audits conducted by Franchisor or its designated agent.
The score required to pass each of the quality measures set forth above shall be set from time to time by Franchisor and communicated in writing as part of the System Standards. Failure of the Resort to meet the required standard for any other quality assurance measure described in this Section 4.16(c) may also result in additional Quality Assurance Audits by Franchisor which shall be conducted and paid for in compliance with Section 4.16(b)(iii), in addition to the exercise of any remedies pursuant to Article XIV.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, the franchisor may institute additional quality control measures beyond the standard Quality Assurance Audits. These measures are based on commercially reasonable criteria and can include guest comment card programs, where franchisees would facilitate guest participation at their own expense to gauge resort guest satisfaction.
Camp Margaritaville may also initiate comprehensive staff surveys, utilizing criteria consistent with the Camp Margaritaville System, to measure staff satisfaction, with the franchisee's cooperation. Additionally, Camp Margaritaville will conduct system-wide secret shopper reports that must achieve a minimum score as described in the Manual. Franchisees are also required to maintain minimum online reputation scores, which are set by Camp Margaritaville at its discretion.
Furthermore, franchisees may be required to participate in food safety and sanitation audits conducted by Camp Margaritaville or its designated agent on a quarterly basis, at the franchisee's expense. Failure to meet the required standard for any of these quality assurance measures may result in additional Quality Assurance Audits, for which the franchisee will be charged a $5,000 fee for each additional audit until compliance is achieved. These additional audits and fees are separate from any other remedies Camp Margaritaville might pursue under the franchise agreement.