What does Camp Margaritaville provide regarding property systems?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
t to our Computing Environment, in our sole discretion. You must obtain our prior approval for installation of any technology platform or system not included in our System Standards.
You currently must acquire the PMS, POS System, CRM, CRS, CMS, EPP, HSIA, Music/Video Distribution systems, financial reporting systems, electronic door lock systems, and certain other components of the Computing Environment only from our designated vendors. Currently, the PMS is provided by NewBook and has a current ongoing operational cost of $2,000 - $5,000 per overnight accommodations per month after installation based on the number of overnight accommodations. Currently, the HSIA Portal and Network system is provided by Allbridge and has a current ongoing operational cost of $3.00 per overnight accommodation per month after installation. Currently, the POS System is provided by InfoGenesis and has an annual operational expense of $1,800 per terminal after installation. All fees for the PMS, HSIA, and POS System are payable directly to the suppliers. Currently, the CRM is powered by Salesforce and has monthly subscription fees of between $ $1,500 to $2,500 after installation, depending on the number of overnight accommodations. That vendor will also provide upgrades and updates to its licensed software if we approve them. Upon implementation of the CRM, you will be given access to maintain and control your Resort CRM and to compose email marketing messages on the CRM system, under our guidelines and restrictions. Currently, the CMS system is provided by NextGuest and has a current ongoing operational cost of $750 per month after installation. Currently, the financial reporting system is provided by Infor d/EPM and has a fixed annual fee of $4,500. There is also an annual fee of $2,000 per user in Year 1, and $600 per user thereafter. Currently, the music/video content provider is JukeVision and has a current ongoing operational cost of $450 per month for three players. Our required system for audio distribution varies by property depending on size and number of overnight accommodations. You also must acquire maintenance from other required vendors. These annual estimates are based on a 150-pad Camp Margaritaville Resort. No other party, including us, has an obligation to provide
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–55)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, franchisees must acquire various property systems from designated vendors. These systems include the PMS (Property Management System), POS (Point of Sale) System, CRM (Customer Relationship Management), CRS, CMS, EPP, HSIA (High-Speed Internet Access), Music/Video Distribution systems, financial reporting systems, and electronic door lock systems.
The PMS is currently provided by NewBook, with ongoing operational costs ranging from $2,000 to $5,000 per month per overnight accommodation after installation, depending on the number of accommodations. The HSIA Portal and Network system, provided by Allbridge, costs $3.00 per overnight accommodation per month after installation. The POS System, provided by InfoGenesis, has an annual operational expense of $1,800 per terminal after installation. The CRM, powered by Salesforce, has monthly subscription fees between $1,500 and $2,500 after installation, depending on the number of overnight accommodations. The CMS system, provided by NextGuest, has a current ongoing operational cost of $750 per month after installation. The financial reporting system, provided by Infor d/EPM, has a fixed annual fee of $4,500, plus an annual fee of $2,000 per user in Year 1 and $600 per user thereafter. The music/video content provider, JukeVision, has a current ongoing operational cost of $450 per month for three players.
The franchisee is responsible for paying these fees directly to the suppliers. The FDD notes that these annual estimates are based on a 150-pad Camp Margaritaville Resort. Camp Margaritaville may provide a list of approved vendors for other systems, allowing the franchisee to choose from this list. No other party, including Camp Margaritaville, is obligated to provide ongoing maintenance, repairs, upgrades, or updates to the Computing Environment.