Does Camp Margaritaville provide copies of any software or code to the customer as part of the CRM Services?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
- (i) Subject to the Customer's continual timely payment of all Fees owed to Margaritaville and abidance by the terms of these CRM Terms of Use, as of the Effective Date Margaritaville grants to Customer limited, non- exclusive, non-transferable, non-assignable, royalty-free, permission to access, display and use the CRM Services via the Connection Platform solely for internal business purposes in strict accordance with the terms of these CRM Terms of Use. All rights to Disaggregated Data, Customer Data, and all rights not expressly set forth in these CRM Terms of Use are reserved by, and automatically inure to the sole ownership and benefit of, Margaritaville. Customer acknowledges neither Margaritaville, CRM Provider, nor Connection Platform will not deliver copies of any software or code to Customer as part of the CRM Services.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, Camp Margaritaville will not deliver copies of any software or code to the customer as part of the CRM Services. Instead, franchisees are granted limited, non-exclusive, non-transferable, non-assignable, royalty-free permission to access, display, and use the CRM Services via the Connection Platform for internal business purposes.
This means that franchisees will not own or receive copies of the software or code underlying the CRM system. They are only authorized to access and use the services through the designated platform, subject to the terms of the CRM agreement. All rights to data and aspects of the CRM system not explicitly granted remain the property of Camp Margaritaville, the CRM Provider, or the Connection Platform.
This arrangement is common in franchise systems, where franchisors maintain control over proprietary software and systems to ensure consistency and protect intellectual property. Franchisees benefit from using established tools without the burden of managing or updating the underlying code. However, they are also subject to the limitations and terms of use set by the franchisor and third-party providers.
Camp Margaritaville franchisees should be aware that they cannot modify, copy, or reverse engineer the CRM Services or Connection Platform. Their usage is strictly governed by the terms outlined in the CRM agreement, and any unauthorized use could result in a breach of contract.