What is the primary duty of the Call Center and its agents concerning Camp Margaritaville properties?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Customer acknowledges that the Call Center and its agents have the primary duty of converting calls from Callers into booked reservations at Customer's Properties and that the phone numbers to be used by Customer for receiving such calls will not be used for any other purpose.
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- Customer hereby agrees to supply Margaritaville with full, accurate and timely resort information for the Property to be bookable by the call center. Customer shall be responsible for the accuracy of data provided to Margaritaville and any Third-Party Call Center Provider or entered directly into the system.
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- Customer shall provide rates to be loaded and bookable by the call center for at least twelve (12) months into the future at all times. In the event that Margaritaville becomes aware that Customer has not loaded rates for at least six (6) months into the future from the date the observation is made, Margaritaville shall notify Customer and request that the rates be loaded as required.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to the 2025 Camp Margaritaville Franchise Disclosure Document, the primary duty of the Call Center and its agents is to convert calls from potential customers into booked reservations at the franchisee's Camp Margaritaville property. The phone numbers used for receiving these calls are dedicated solely to this purpose. This means that franchisees are expected to rely on the Call Center to handle reservation inquiries and bookings, rather than using those phone lines for other business functions.
Camp Margaritaville requires franchisees to supply full, accurate, and timely resort information to Margaritaville to ensure the Call Center can effectively book reservations. Franchisees are responsible for the accuracy of the data provided to Margaritaville and any Third-Party Call Center Provider, or entered directly into the system. This includes providing rates that are loaded and bookable by the call center for at least twelve months into the future. If Margaritaville finds that rates have not been loaded for at least six months, they will notify the franchisee to update the information.
This arrangement ensures that the Camp Margaritaville reservation system remains up-to-date and functional. Franchisees must honor each reservation at the confirmed rate, terms, and reservation period, provided the reservation holder complies with the applicable rules. If a franchisee cannot provide accommodation due to overbooking or other errors, they are responsible for providing alternative accommodations and covering reasonable expenses incurred by the guest. However, Margaritaville may be liable for certain costs if the Third-Party Call Center Provider fails to input proper information into the reservation system, up to one percent of the invoice for services rendered for that month.