What page number discusses the 'Pre-Arrival Experience' for Camp Margaritaville guests?

According to Camp Margaritaville's 2025 Franchise Disclosure Document, Section 101, which falls under Section 1 – Guest Journey, addresses the 'Pre-Arrival Experience'. However, the page number listed in the provided table is 'g', which appears to be a typographical error. Further subsections related to the 'Pre-Arrival Experience' are listed, such as 'L.A. Reservation Confirmation', 'L.B. Reservation Change', and 'L.D. Pre-Arrival Email', with the latter being found on page 10.

Prospective franchisees should note the importance of the guest journey and the brand's focus on pre-arrival experiences. This suggests that Camp Margaritaville places a strong emphasis on setting guest expectations and providing a seamless experience from the moment a reservation is made. The franchisee will need to ensure that their staff is well-trained and equipped to handle reservation confirmations, changes, and pre-arrival communications effectively.

Given the discrepancy in the page number, it would be prudent for a potential franchisee to confirm the correct page number with Camp Margaritaville to ensure they have accurate information. Understanding the details of the 'Pre-Arrival Experience' is crucial for delivering the level of service expected by the brand and its customers.