What are the monthly subscription fees for the CRM powered by Salesforce for a Camp Margaritaville franchise?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
ided by InfoGenesis and has an annual operational expense of $1,800 per terminal after installation. All fees for the PMS, HSIA, and POS System are payable directly to the suppliers. Currently, the CRM is powered by Salesforce and has monthly subscription fees of between $ $1,500 to $2,500 after installation, depending on the number of overnight accommodations. That vendor will also provide upgrades and updates to its licensed software if we approve them. Upon implem
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–55)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, franchisees are required to use a CRM (Customer Relationship Management) system powered by Salesforce. The monthly subscription fees for this CRM range from $1,500 to $2,500 after installation.
The specific monthly cost depends on the number of overnight accommodations available at the Camp Margaritaville location. This means larger resorts with more accommodations will likely incur higher CRM subscription fees within that range.
Camp Margaritaville franchisees pay these fees directly to the supplier. The vendor is also responsible for providing upgrades and updates to the software, subject to the franchisor's approval. Franchisees gain access to maintain and control their resort's CRM and create email marketing messages within the system, adhering to the franchisor's guidelines and restrictions.