For Camp Margaritaville, what is the method used for the initial training of the Customer Administrator?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
(a) Customer is responsible for ensuring all guest-facing team members review the training section of the Margaritaville Perks Program Manual and certify that they understand the requirements of the program. Front desk team members should be trained to enroll new guests in the Brand Affinity and Perks Program. Customer shall ensure that front desk team members track arriving perks members and any applicable perks they have chosen.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, the Customer is responsible for ensuring all guest-facing team members review the training section of the Margaritaville Perks Program Manual and certify that they understand the requirements of the program. Front desk team members should be trained to enroll new guests in the Brand Affinity and Perks Program. The Customer must ensure that front desk team members track arriving perks members and any applicable perks they have chosen.
This means that Camp Margaritaville franchisees are responsible for training their staff on the Brand Affinity and Perks Program. This includes making sure that all guest-facing employees understand the program's requirements and that front desk staff are able to enroll new guests and track existing members' perks.
This requirement ensures that all Camp Margaritaville locations consistently deliver the Brand Affinity and Perks Program, maintaining brand standards and customer satisfaction. The franchisee's role in training and monitoring their staff is crucial for the successful implementation of the program at each resort.