What is measured by the comprehensive staff surveys for Camp Margaritaville?

According to Camp Margaritaville's 2025 Franchise Disclosure Document, comprehensive staff surveys are used to measure staff satisfaction. These surveys utilize criteria consistent with the Camp Margaritaville System. The franchisor may initiate these surveys, and the franchisee is then required to facilitate them.

Camp Margaritaville also uses other quality control measures, including guest comment cards to measure guest satisfaction, secret shopper reports, and minimum online reputation scores. The score required to pass each of the quality measures is set by Camp Margaritaville and communicated in writing as part of the System Standards.

If a Camp Margaritaville franchisee's Quality Assurance Audit is unsatisfactory, the franchisee may be required to participate in a Guest Satisfaction Improvement Program. The program takes place over nine months and consists of additional training on System Standards, in-person meetings and webinars, and audits. Currently, the cost for this program is $20,000 for up to ten participants or $30,000 for eleven to twenty participants.