For Camp Margaritaville, how many hours of initial training are provided for the Customer Administrator?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
The Training Program shall include a customized course of training covering the procedures necessary to properly operate the Resort.
Task Force support may be provided at the Resort for a minimum of 10 days and a maximum of 14 days.
Margaritaville, directly or through its CRS Supplier, will provide training, customer support and PMS Interface. Additionally, Margaritaville agrees to provide Customer with call center services pursuant to the terms and conditions of Attachment C to these CRS
Customer is responsible for ensuring all guest-facing team members review the training section of the Margaritaville Perks Program Manual and certify that they understand the requirements of the program. Front desk team members should be trained to enroll new guests in the Brand Affinity and Perks Program.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
The 2025 Camp Margaritaville FDD does not specify the exact number of hours of initial training provided for the Customer Administrator. However, it does mention that the Training Program will include a customized course of training covering the procedures necessary to properly operate the Resort.
Camp Margaritaville also provides task force support to assist in pre-opening training and set up for the Resort. This task force support may be provided at the Resort for a minimum of 10 days and a maximum of 14 days. If a franchisee is unable to demonstrate compliance with Camp Margaritaville's System Standards after 14 days of training, the Task Force may stay longer until the franchisee demonstrates compliance. In this case, the franchisee will be required to pay $500 per day per trainer for each additional day the Task Force remains.
Additionally, Camp Margaritaville will provide training, customer support, and PMS Interface directly or through its CRS Supplier. The customer is responsible for ensuring all guest-facing team members review the training section of the Margaritaville Perks Program Manual and certify that they understand the requirements of the program. Front desk team members should be trained to enroll new guests in the Brand Affinity and Perks Program. A prospective franchisee should inquire directly with the franchisor about the specific number of training hours for the Customer Administrator.