When does Camp Margaritaville issue the monthly invoice to the Customer for Call Center Services?

According to Camp Margaritaville's 2025 Franchise Disclosure Document, the monthly invoice for Call Center Services is issued to the customer on or before the 20th day of the next calendar month to which the invoice relates. This means that the invoice for services provided in January, for example, will be issued on or before February 20th.

This billing arrangement provides Camp Margaritaville franchisees with a clear timeline for when to expect their invoice for call center services. Knowing this date allows franchisees to plan their finances and ensure timely payment to avoid potential service disruptions.

Camp Margaritaville also provides a billing report to the customer showing information for the property stating information in relation to each toll-free number. This includes the total number of callers, the total number of overnight accommodation reservations made, the total number of cancellations, the average time required to answer calls, the number of abandoned calls, and the average length of calls. Franchisees also have online access to monitor utilization of the Call Center Services and phone lines, and use of the CR System.