What is included in the Computing Environment that Camp Margaritaville franchisees must use?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
provide at least 8 rewards ("Perks") for members to choose from. These fees and costs are in addition to the Marketing Fee you are required to pay us.
Computing Environment
You must use the computer hardware, software, cabling, and related equipment ("Computing Environment") that we periodically designate to operate the Resort. The Resort will use the Computing Environment to administer the CRS and PMS; automate front desk registration/cashiering, telephone switchboard, housekeeping, and accounting functions; record and track sales and labor data; run the POS System, electronic door lock system, payment gateway, gift card solution, in-room entertainment, sound, and related systems; and perform a variety of other management and reporting functions. To meet our current System Standards, you must install the following systems: PMS, HSIA, POS System, CRS, CRM, CMS, EPP, music distribution, video distribution, revenue management system, electronic door locks, inroom interactive speaker, in-room television/video solutions, telecommunications, human resources systems, food and beverage systems, and back office financial systems. The Computing Environment will generate and store revenue, cash, payment, labor, and all other operational data relating to the Resort and its operations. Based on our current requirements for a 150-pad Camp Margaritaville Resort, we estimate that it will cost approximately $750,000 - $1,250,000 for you to acquire and install the Computing Environment at the Resort, which includes fees for our required technology consulting firm. We may modify our System Standards with respect to our Computing Environment, in our sole discretion. You must obtain our prior approval for installation of any technology platform or system not included in our System Standards.
You currently must acquire the PMS, POS System, CRM, CRS, CMS, EPP, HSIA, M
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 46–55)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, franchisees must use designated computer hardware, software, cabling, and related equipment, collectively known as the "Computing Environment," to operate their resort. This system is used to administer the CRS (Central Reservation System) and PMS (Property Management System), automate front desk operations like registration and cashiering, manage the telephone switchboard, handle housekeeping and accounting, record sales and labor data, and run the POS (Point of Sale) system. It also includes the electronic door lock system, payment gateway, gift card solution, in-room entertainment, and sound systems, along with various management and reporting functions.
To meet the current System Standards, franchisees must install specific systems, including PMS, HSIA (High-Speed Internet Access), POS System, CRS, CRM (Customer Relationship Management), CMS (Content Management System), EPP (Employee Purchase Program), music distribution, video distribution, a revenue management system, electronic door locks, in-room interactive speaker, in-room television/video solutions, telecommunications, human resources systems, food and beverage systems, and back-office financial systems. The Computing Environment is designed to generate and store critical operational data, including revenue, cash, payment, and labor information.
The FDD estimates that acquiring and installing the Computing Environment at a 150-pad Camp Margaritaville Resort will cost approximately $750,000 to $1,250,000, including fees for a required technology consulting firm. Camp Margaritaville may modify these System Standards at its discretion, and franchisees must obtain prior approval for any technology platform or system not already included in the standards. Franchisees must acquire the PMS, POS System, CRM, CRS, CMS, EPP, HSIA, Music/Video Distribution systems, financial reporting systems, and electronic door lock systems from Camp Margaritaville's designated vendors.