How are Camp Margaritaville inbound and outbound call center calls billed?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
*NOTE: Both inbound and outbound calls are billed on a per-minute basis. The total number of minutes an agent is engaged in a transaction includes handle time, hold time and after call work time.
Notwithstanding the above, Customer acknowledges that the mix of calls received must be a max of 55- 45 convertible versus non-convertible calls. Should the mix increase for a period of six (6) months or more, Margaritaville reserves the right to switch billing to a per minute/ transaction basis.
Fees shall be as detailed in Attachment A of the CRS Terms of Use.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, both inbound and outbound call center calls are billed on a per-minute basis. The total time an agent spends on a transaction, including handle time, hold time, and after-call work, is factored into the billing.
However, the document also states that Margaritaville reserves the right to switch billing to a per-minute/transaction basis if the mix of convertible versus non-convertible calls increases beyond a 55-45 ratio for six months or more. The fees for call center bookings are detailed in Attachment A of the CRS Terms of Use.
Camp Margaritaville also provides a billing report to the customer, showing information related to each toll-free number, including the total number of callers, overnight accommodation reservations made, cancellations, average time required to answer calls, the number of abandoned calls, and the average length of calls. This detailed billing information helps franchisees monitor their call center service utilization and associated costs.