For Camp Margaritaville, what are the hours of service provided per day and week?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Margaritaville, through its CRS Supplier, shall use commercially reasonable efforts to ensure CR System availability over the Internet twenty-four hours a day, three hundred sixty-five days a year excluding downtime for maintenance, GDS and Switch outages, telecom provider failures and events of Force Majeure, and per Attachment B – Service Level Agreement. Customer acknowledges that the foregoing performance obligations are provided by Margaritaville to Customer on a pass-through basis based upon terms and conditions provided to Margaritaville by its underlying central reservations systems supplier (the "CRS Supplier"), and that Customer's rights with respect thereto shall be limited to the rights, benefits and privileges accorded to Margaritaville by the CRS Supplier.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to the 2025 Camp Margaritaville FDD, Camp Margaritaville, through its CRS Supplier, aims to ensure the CR System's availability over the Internet 24 hours a day, 365 days a year. However, this excludes downtime for maintenance, GDS and Switch outages, telecom provider failures, and events of Force Majeure, as well as what is outlined in Attachment B – Service Level Agreement.
It is important to note that the 24/7 service applies only to calls answered in English. Other languages are available only during designated business hours appropriate for those languages. This means that while the system is intended to be accessible around the clock, language support may be limited outside of standard business hours for specific languages.
Prospective franchisees should consider the implications of these service hours, particularly if they anticipate a significant volume of customer inquiries in languages other than English. Understanding the specific hours of operation for different language support and the potential impact of system downtime is crucial for ensuring adequate customer service and managing guest expectations.