What is the Camp Margaritaville franchisee's responsibility regarding commission disputes?

According to the 2025 Camp Margaritaville FDD, the franchisee, referred to as the Customer, is responsible for resolving all commission disputes directly with guests, travel agencies, GDS's (Global Distribution Systems), and other stakeholders. This means that if a guest, travel agency, or other party claims they were improperly charged a commission or that a commission payment is incorrect, the Camp Margaritaville franchisee must handle the dispute resolution process themselves.

Camp Margaritaville or its CRS (Central Reservation System) Supplier may choose to pay travel agencies, guests, GDS's, or other stakeholders on cases that remain unresolved for more than 45 days. If Camp Margaritaville or its CRS Supplier makes any payments on behalf of the franchisee, they will recoup these monies by adding the amount of such payment to the franchisee's subsequent invoice. This indicates that while the franchisee is initially responsible for resolving disputes, Camp Margaritaville may step in to resolve long-standing issues, but the franchisee will ultimately bear the financial responsibility.

If the franchisee fails to adhere to the outlined procedures for commission dispute resolution, their distribution may be restricted through one or multiple channels. This could impact the franchisee's ability to attract and retain customers, potentially affecting their revenue. Therefore, it is crucial for franchisees to address commission disputes promptly and effectively to avoid intervention from Camp Margaritaville and potential restrictions on their distribution channels.