What does the Camp Margaritaville franchisee agree to do if they cannot honor a confirmed reservation?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
Customer agrees that it will be responsible to obtain comparable accommodations, goods or services, at no greater cost, for any holder of a reservation for whom a booking has been confirmed and for whom no accommodations, goods and/or services are available upon the terms confirmed upon arrival.
Customer also agrees to cover the reasonable expenses incurred by the guest in obtaining such accommodations and services.
Margaritaville acknowledges and agrees that, to the extent any such discrepancy in availability is due to a failure of Margaritaville's or its CRS Supplier's interface or other breach of Margaritaville's or its CRS Supplier's obligations, Margaritaville shall be liable for the costs of such comparable accommodations and reasonable expenses.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, the franchisee, referred to as the Customer, has specific obligations when they cannot honor a confirmed reservation. The franchisee must obtain comparable accommodations, goods, or services at no greater cost for any reservation holder for whom a booking has been confirmed but for whom accommodations, goods, or services are unavailable upon arrival.
In addition to securing alternative accommodations, the Camp Margaritaville franchisee also agrees to cover the reasonable expenses incurred by the guest in obtaining these accommodations and services. This ensures that the guest is not financially burdened due to the franchisee's inability to fulfill the original reservation.
However, there is an exception where Margaritaville itself or its CRS Supplier is liable for these costs if the discrepancy in availability is due to a failure of their interface or a breach of their obligations. In such cases, Margaritaville is responsible for the costs of comparable accommodations and reasonable expenses, shifting the financial burden from the franchisee to the franchisor under specific circumstances.