To whom are the fees for the PMS, HSIA, and POS System payable for a Camp Margaritaville franchise?

According to Camp Margaritaville's 2025 Franchise Disclosure Document, franchisees must acquire certain technology systems from designated vendors. These systems include the PMS (Property Management System), POS (Point of Sale) System, CRM (Customer Relationship Management), CRS, CMS, EPP, HSIA (High-Speed Internet Access), and music/video distribution systems. The FDD specifies that all fees for the PMS, HSIA, and POS System are payable directly to the suppliers of these systems.

For a Camp Margaritaville franchisee, this means that the costs associated with these essential technology systems will not be paid to the franchisor, but instead to the third-party vendors providing the services. Currently, NewBook provides the PMS, with ongoing operational costs ranging from $2,000 to $5,000 per month per overnight accommodation after installation. Allbridge provides the HSIA Portal and Network system, costing $3.00 per overnight accommodation per month after installation. InfoGenesis provides the POS System, with an annual operational expense of $1,800 per terminal after installation.

This direct payment arrangement is fairly common in franchising, as it allows the franchisor to avoid acting as an intermediary for technology costs. It also ensures that the franchisee has a direct relationship with the vendor for support and maintenance. However, franchisees should carefully review the vendor agreements to understand the full scope of services, support terms, and any potential price increases. Franchisees should also confirm with Camp Margaritaville that the designated vendors meet the brand's standards and requirements.

Camp Margaritaville estimates that the total cost to acquire and install the Computing Environment at the Resort, including fees for their required technology consulting firm, will be approximately $750,000 - $1,250,000 based on current requirements for a 150-pad Camp Margaritaville Resort. Franchisees should budget accordingly and factor in these ongoing operational costs when evaluating the financial feasibility of the franchise.