What efforts will Margaritaville use to ensure the CR System availability for Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
- A. Margaritaville, through its CRS Supplier, shall use commercially reasonable efforts to ensure CR System availability over the Internet twenty-four hours a day, three hundred sixty-five days a year excluding downtime for maintenance, GDS and Switch outages, telecom provider failures and events of Force Majeure, and per Attachment B – Service Level Agreement. Customer acknowledges that the foregoing performance obligations are provided by Margaritaville to Customer on a pass-through basis based upon terms and conditions provided to Margaritaville by its underlying central reservations systems supplier (the "CRS Supplier"), and that Customer's rights with respect thereto shall be limited to the rights, benefits and privileges accorded to Margaritaville by the CRS Supplier.
- B. The CR System provides a Property Management System ("PMS"), booking engine and channel manager. Additionally, it connects via interface to Revenue Management Systems and Customer Relationship Management systems ("CRM's") that allow the electronic transfer of reservation and/or guest data from the CR System to the CRM system(s). Margaritaville intends to offer access to a CRM system, which shall be provided pursuant to the terms of an addendum or schedule hereto. Margaritaville, through its CRS Supplier, provides access to the PMS. Additional charges may apply for a nonstandard interface, and separate charges may be applicable for any technology solution that is not provided by Margaritaville or is not a Margaritaville preferred system. System providers also may assess interface implementation and maintenance charges. Customer acknowledges that the interface cannot become fully functional without the cooperation of Customer's system provider and that any target Operational Date for the interface is dependent upon the system provider's completion of functionality to receive and process data from Margaritaville and its CRS Supplier.
- C. Margaritaville, directly or through its CRS Supplier, will provide training, customer support and PMS Interface. Additionally, Margaritaville agrees to provide Customer with call center services pursuant to the terms and conditions of Attachment C to these CRS
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to the 2025 Camp Margaritaville FDD, Margaritaville, through its CRS Supplier, will use commercially reasonable efforts to ensure the CR System is available over the Internet 24 hours a day, 365 days a year. This excludes downtime for maintenance, GDS and Switch outages, telecom provider failures, and events of Force Majeure, as detailed in Attachment B – Service Level Agreement. However, Camp Margaritaville franchisees should note that these obligations are provided by Margaritaville on a pass-through basis from its underlying central reservations systems supplier (the "CRS Supplier").
This means that the franchisee's rights regarding the CR System's availability are limited to the rights, benefits, and privileges that Margaritaville receives from its CRS Supplier. The CR System includes a Property Management System (PMS), booking engine, and channel manager. It also connects to Revenue Management Systems and Customer Relationship Management systems (CRMs) for electronic transfer of reservation and guest data. Margaritaville intends to offer access to a CRM system under the terms of an addendum or schedule.
Margaritaville, either directly or through its CRS Supplier, will provide training, customer support, and PMS Interface. Additionally, Camp Margaritaville agrees to provide franchisees with call center services as outlined in Attachment C to the CRS Terms of Use, which are considered part of the CRS Services. This ensures franchisees have support and resources for managing reservations and customer interactions.