What is the difference between a Severity Level 1 and Severity Level 2 issue at Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
Severity Level 2 – Significant Business Impact
Important product features are unavailable with no acceptable workaround.
Major applications or mission critical systems are functioning with limited capabilities or are unstable with periodic interruptions. The software may be operating but is severely restricted.
Severity Level 2 problems could have the following characteristics:
- Product error or failure forcing a restart or recovery
- Severe degraded performance
- Functionality unavailable but the system is able to operate in restricted fashion.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to the 2025 Camp Margaritaville FDD, a Severity Level 2 issue is categorized as having a "Significant Business Impact." This means that important product features are unavailable, and there is no acceptable workaround. Major applications or mission-critical systems are functioning with limited capabilities or are unstable with periodic interruptions. The software may be operating but is severely restricted.
Severity Level 2 problems could include a product error or failure forcing a restart or recovery, severe degraded performance, or functionality unavailable but the system is able to operate in a restricted fashion.
While the FDD defines Severity Level 2 issues, it does not provide a definition for Severity Level 1 issues. A prospective franchisee should ask Camp Margaritaville for more information about Severity Level 1 issues to fully understand the implications of each severity level.