What deliverables or tasks must a customer complete as a prerequisite for receiving services from Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
As a prerequisite for the provision of the Services to Customer, Customer shall complete the following tasks and/or provide the following deliverables within the time frames requested by Margaritaville. Customer shall further provide Margaritaville with updates to any of the following information immediately as changes occur to ensure the proper delivery of the Services.
Customer Responsibilities: As part of Customer's responsibilities under these Terms of Use, if not already completed according to Section B. hereof, Customer shall complete the following tasks and/or provide the following deliverables within the time frames requested by Margaritaville. Customer shall further provide Margaritaville updates to any of the following information immediately as changes occur to ensure the proper delivery of the Services.
Once the Customer has properly fulfilled and completed the responsibilities and prerequisites defined above, Margaritaville will cause the Services Provider to perform the following implementation tasks:
Customer acknowledges and agrees that (i) Customer's Property(ies) must connect to the CRM Services as designated by Margaritaville through Margaritaville's third party middleware connection platform (hereinafter "Connection Platform"); (ii) support provided for the CRM Services will be provided by the Connection Platform; and (iii) use of the CRM Services and the Connection Platform shall be subject to the terms of Margaritaville's individual agreements with CRM Provider and Connection platform and to the CRM Provider's and Connection Platform's terms and conditions as set forth at https://www.salesforce.com/company/msa.jsp andhttps://www.hapicloud.io/termsofuse (as such terms and conditions may be updated from time to time).
Customer represents, covenants, and warrants that Customer will use the Services only in compliance with the Services Provider's standard published policies and procedures then in effect, which may be amended from time to time and all applicable laws and regulations, and shall further complete all prerequisites and responsibilities as commercially reasonably requested by Margaritaville in connection with delivery of the Services.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to the 2025 Camp Margaritaville FDD, before Camp Margaritaville provides services to a customer, the customer must complete specific tasks and/or provide deliverables within the time frames requested by Margaritaville. Furthermore, the customer is responsible for providing immediate updates to any of this information as changes occur, ensuring the proper delivery of services. The FDD specifies that once these responsibilities and prerequisites are fulfilled and completed by the customer, Margaritaville will then ensure that the Services Provider performs the necessary implementation tasks.
These prerequisites and responsibilities are part of the customer's obligations under the Terms of Use. If not already completed, the customer must complete these tasks and provide deliverables within the time frames Margaritaville requests. Again, the customer must provide immediate updates to any information changes to ensure services are properly delivered.
Camp Margaritaville requires that the customer connect to the CRM Services through Margaritaville's third-party middleware Connection Platform. Support for the CRM Services will be provided by this Connection Platform, and the use of both the CRM Services and the Connection Platform will be subject to Margaritaville's agreements with the CRM Provider and Connection Platform, as well as the terms and conditions set forth by these providers. Additionally, the customer represents, covenants, and warrants that they will use the services only in compliance with the Services Provider's standard published policies and procedures, which may be amended, and all applicable laws and regulations. The customer must also complete all prerequisites and responsibilities as commercially reasonably requested by Margaritaville in connection with the delivery of the services.