What is the definition of 'Error(s)' in the context of Camp Margaritaville's CRM services?

According to Camp Margaritaville's 2025 Franchise Disclosure Document, an "Error(s)" in the context of their CRM services refers to a reproducible failure of the CRM Services. This failure must cause the CRM Services to not perform in substantial accordance with the description outlined in the Documentation provided to the franchisee. In other words, for something to be considered an "Error," it must be a consistent and repeatable problem that prevents the CRM from working as described in its official documentation.

This definition is important for Camp Margaritaville franchisees because it sets the standard for what constitutes a legitimate issue requiring support and potential resolution. If the CRM service isn't working as it should according to the documentation, and the problem can be reliably reproduced, then it falls under the definition of an "Error." This is important for franchisees to understand when reporting issues and seeking support.

However, Camp Margaritaville also acknowledges that it is not possible to completely preclude all Errors, technical software problems or interruptions in access or use of the CRM Services and/or Connection Platform. Camp Margaritaville does not warrant the absence of any Errors, defects, or operations of the CRM Services without any interruption, including any transmission or ISP errors. This means that franchisees should anticipate occasional disruptions and errors as a normal part of using the CRM system. Franchisees are responsible for promptly notifying Camp Margaritaville of any unauthorized access or use and using the CRM Services and/or Connection Platform only in accordance with the Documentation, acceptable use policies, applicable laws and these CRM Terms of Use.