How does Camp Margaritaville define 'Significant Business Impact' in the context of service interruptions affecting a customer's operations?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
"Significant Business Impact" means where interruption of the service impacting the Customer's applications, limiting capabilities, or creating periodic interruptions, with the effect of severely restricting the Customer's operations;
| Severity Level 2 – Significant Business Impact | ||
|---|---|---|
| Important product features are unavailable with no acceptable workaround. | ||
| Major applications or mission critical systems are functioning with limited capabilities or are | ||
| unstable with periodic interruptions. The software may be operating but is severely restricted. | ||
| Severity Level 2 problems could have the following characteristics: | ||
| • Product error or failure forcing a restart or recovery | ||
| • Severe degraded performance | ||
| • Functionality unavailable but the system is able to operate in restricted fashion. | ||
| Acknowledgement & commencement of rectification of work | Planning of a temporary fix or workaround | Provision of a permanent fix or workaround |
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, a 'Significant Business Impact' from service interruptions is defined as a situation where the interruption affects the customer's applications, limits their capabilities, or causes periodic interruptions. The overall effect of this is that the customer's operations are severely restricted.
Specifically, the document outlines that important product features may be unavailable without an acceptable workaround during a 'Significant Business Impact' event. Major applications or mission-critical systems might still be functioning, but with limited capabilities, or they could be unstable, experiencing periodic interruptions. The software might be running but is severely restricted in its functionality.
Examples of issues that could arise during a 'Significant Business Impact' event include product errors or failures that force a restart or recovery, severely degraded performance, or functionality becoming unavailable while the system continues to operate in a restricted manner. Camp Margaritaville also provides a table outlining the acknowledgement and commencement of rectification of work, planning of a temporary fix or workaround, and provision of a permanent fix or workaround.