What data must a Camp Margaritaville franchisee deliver to the Franchisor?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
ion with respect to a potential violation by Franchisee of the TCPA or any other Applicable Law, and that Franchisee will notify Franchisor of any such notice, action or investigation by e-mail at legal@margaritaville.com within 15 calendar days following Franchisee's receipt of such notice, action or investigation. Franchisee must promptly inform Franchisor if Franchisee determines that it can no longer meet its obligations under Data Protection Laws. Additionally, Franchisee shall take such actions and execute such documents, disclosures, and notices as required by law or as requested by Franchisor that are necessary for compliance with any of the Data Protection Laws by Franchisor or its Affiliates within a reasonable timeframe. Upon written request, Franchisee will provide all documents disclosures, notices, and other relevant records to Franchisor to demonstrate compliance with Data Protection Laws. Franchisee grants Franchisor the right to take reasonable and appropriate steps to remediate any unauthorized use of Guest Profile Data and will reimburse Franchisor and its Affiliates for all costs and damages incurred in connection with Franchisee's non-compliance with the Data Protection Laws.
- (c) Data Subject Requests. For any data subject request submitted to Franchisee that requires Franchisor's cooperation or assistance for Franchisee to process the request in accordance with
Applicable Law (e.g., data subject requests that implicate Guest Profile Data), Franchisee shall:
- (i) Upon receiving notice of the request, inform Franchisor of the request within 2 days by emailing Franchisor at legal@margaritaville.com.
- (ii) Provide all relevant information and reasonable assistance requested by Franchisor in connection with the request.
- (iii) Be responsible for processing and responding to the request in accordance with Applicable Law.
- (iv) In its response back to the consumer, inform the consumer: (i) that Franchisee is part of a franchisor/franchisee relationship with Margaritaville Enterprises LLC, through which Franchisee owns and operates an individual Camp Margaritaville resort, or other branded resort or restaurant (as applicable); (ii) the data subject request that was submitted to Franchisee only applies to personal information collected and processed by Franchisee, and not personal information collected or processed by Margaritaville Enterprises LLC or any other Margaritaville branded hotel, resort, or restaurant; and (3) for any questions, comments, or data subject requests pertaining to Margaritaville Enterprises LLC or any other Margaritaville franchisee or licensee, the consumer should reach out to Margaritaville Enterprises LLC, the franchisee, or the licensee directly.
- (d) Information Practices Complaints. Franchisee shall promptly notify Franchisor of any complaint relating to the processing of Guest Profile Data, including allegations that the processing infringes on an individual's rights. Franchisee shall cooperate with Franchisor and provide all documents and information reasonably requested in order for Franchisor to assess and, if determined by Franchisor that a response is needed, to respond to the complaint. Franchisee agrees that it will inform Franchisor if it believes that any Franchisor instructions made in the context of an audit or inquiry regarding the processing of Guest Profile Data pursuant to this Agreement would violate Applicable Law. If a website is developed pursuant to Section 8.07 hereof, Franchisee shall be solely responsible for ensuring the licensed URL is maintained with accurate disclosures and policy notices and complies with Data Protection Laws.
- (e) Protection of Data. Franchisee shall and shall cause Franchisee Agents to implement, maintain and enforce reasonable administrative, electronic, technical, physical, logical, and other security measures and safeguards consistent with (a) industry frameworks and guidelines (e.g., the NIST Cybersecurity Framework or CIS Controls);
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, franchisees must provide several types of data and information to the franchisor. Franchisees must promptly inform Camp Margaritaville if they can no longer meet their obligations under Data Protection Laws. They must also take actions and provide documents necessary for compliance with Data Protection Laws as requested by the franchisor. Upon written request, franchisees must provide all documents, disclosures, notices, and other relevant records to demonstrate compliance with Data Protection Laws. Franchisees must also inform Camp Margaritaville of any data subject request within 2 days of receiving notice of the request by emailing legal@margaritaville.com and provide all relevant information and reasonable assistance requested by the franchisor in connection with the request.
Camp Margaritaville franchisees must comply with the terms of all of the franchisor's mandatory programs, including providing data related to revenue and overall resort performance through an approved PMS that interfaces with the CRS or any other central reservation system the franchisor adopts, and a financial reporting software or service of the franchisor's choosing to interface with the Resort's POS/PMS system and transmit to Franchisor real-time data related to revenue and overall resort performance. The franchisor reserves the right to collect any and all data and information that relates to the overall performance of the Resort. Franchisees must also submit for the franchisor's approval all proposed uses of the Camp Margaritaville Intellectual Property, references to the Resort, links to a Resort System Website, and other information concerning a Travel Services Website.
Furthermore, Camp Margaritaville requires franchisees to periodically provide all information and other materials concerning the Resort that the franchisor periodically requests relating to the Resort Website and promptly notify the franchisor whenever any information concerning the Resort on the Resort Website is no longer accurate. This includes policies and procedures regarding the collection, storage, use, processing and transfer of personal data, payment card data, or other financial data and information, quality assurance measures for the Resort and the Camp Margaritaville System, and participation in and compliance with the terms of all of Franchisor's mandatory marketing, reservation service, website/CMS platform and analytics, social media platforms and structure, photography and videography program rate and inventory management, advertising, cooperative advertising, guest frequency, social responsibility, discount or promotional, customer award, customer loyalty, Internet, computer, training, financial reporting and operating programs.