What are the customer's responsibilities regarding information updates to Margaritaville to ensure proper delivery of services for Camp Margaritaville?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
As a prerequisite for the provision of the Services to Customer, Customer shall complete the following tasks and/or provide the following deliverables within the time frames requested by Margaritaville. Customer shall further provide Margaritaville with updates to any of the following information immediately as changes occur to ensure the proper delivery of the Services.
In the event an authorized user is no longer employed by Customer or a Property or no longer requires access to the Services to complete its job responsibilities, Customer shall immediately deactivate (or cause deactivation of) the authorized user from access to the Services.
Neither Margaritaville nor the Services Provider shall not be liable, in any manner whatsoever, for Customer's failure to deactivate a user that is no longer employed by Customer or a Property or no longer requires access to the Services based on a change in job responsibilities.
Customer represents, covenants, and warrants that Customer will use the Services only in compliance with the Services Provider's standard published policies and procedures then in effect, which may be amended from time to time and all applicable laws and regulations, and shall further complete all prerequisites and responsibilities as commercially reasonably requested by Margaritaville in connection with delivery of the Services.
Customer shall notify Margaritaville of: (i) any act or omission that compromises either the security, confidentiality or integrity of Privacy Information collected from end users in connection with these Terms of Use; or (ii) a breach or alleged breach of these Terms of Use relating to the privacy practices of Customer in accordance with the terms of the Branding Agreement.
Customer agrees that it has the obligation to keep all Property information current, up-to-date and accurate in all databases and to keep the holder of a
- confirmed reservation (or his agent or representative) informed of any developments affecting the reservation.
Customer shall promptly notify Margaritaville in the event of any misuse or suspicion of misuse of its login details.
Customer shall keep any contact details in its account secure and up to date and warrants that they are correct.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, as a prerequisite for receiving services, franchisees must complete tasks and provide deliverables within Margaritaville's requested timeframes. Franchisees must also promptly update Margaritaville with any changes to this information to ensure services are properly delivered. This includes immediately deactivating authorized users from accessing services if they are no longer employed or require access due to job responsibility changes. Camp Margaritaville will not be liable if a franchisee fails to deactivate a user in a timely manner.
Camp Margaritaville requires franchisees to use services in compliance with the service provider's policies, all applicable laws, and to fulfill all prerequisites and responsibilities reasonably requested by Margaritaville for service delivery. Franchisees must handle privacy information according to the Branding Agreement and all privacy/data protection laws. This includes collecting, using, and storing privacy information securely and only for intended purposes. Franchisees are responsible for the actions of their employees and representatives regarding privacy information, as if those actions were their own.
Furthermore, franchisees must notify Margaritaville of any security breaches or privacy-related violations according to the Branding Agreement. Franchisees must also keep property information current and accurate in all databases to keep reservation holders informed of any changes. Franchisees are responsible for honoring confirmed reservations made through the CR System at the agreed-upon rates and terms. If a franchisee cannot accommodate a guest with a confirmed reservation, they must find comparable accommodations at no extra cost to the guest and cover any reasonable expenses incurred. Franchisees must also promptly notify Margaritaville of any misuse or suspected misuse of login details and keep all contact details in their account secure, up-to-date, and accurate.