What is the Camp Margaritaville Customer's obligation regarding property information in the CR System?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
A. Margaritaville and the CRS Supplier will offer a Property's accommodations for bookings using the availability, rates and descriptive content supplied or entered into the CR System by Customer or the Property. The CRS Supplier will issue a confirmation for all reservation requests made through the CR System at the rates and availability entered or supplied by Customer or a Property. Customer agrees that it has the obligation to keep all Property information current, up-to-date and accurate in all databases and to keep the holder of a
- confirmed reservation (or his agent or representative) informed of any developments affecting the reservation.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to the 2025 Camp Margaritaville FDD, the customer (franchisee) has specific obligations regarding the property information within the Central Reservation System (CR System). The franchisee must keep all property information current, up-to-date, and accurate in all databases. This includes ensuring that the availability, rates, and descriptive content supplied or entered into the CR System are correct.
This obligation is crucial because Margaritaville and its CRS Supplier use this information to offer the property's accommodations for bookings. The CRS Supplier will issue confirmations for reservations based on the data provided by the franchisee. Therefore, any inaccuracies or outdated information can lead to booking errors, customer dissatisfaction, and potential financial liabilities for the franchisee.
Furthermore, the franchisee is responsible for informing reservation holders (or their agents) of any developments affecting their reservations. This proactive communication helps manage customer expectations and maintain a positive guest experience. Failure to keep property information accurate and updated can result in restrictions on distribution through various channels, as outlined in the CRS Terms of Use. This highlights the importance of diligent management and regular updates to the property information within the CR System to ensure smooth operations and customer satisfaction.