What is the Camp Margaritaville Customer required to do if accommodations are unavailable for a guest with a confirmed reservation?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
all reservation requests made through the CR System at the rates and availability entered or supplied by Customer or a Property. Customer agrees that it has the obligation to keep all Property information current, up-to-date and accurate in all databases and to keep the holder of a
- confirmed reservation (or his agent or representative) informed of any developments affecting the reservation.
- B. Except in the event of CR System errors attributable to Margaritaville or its CRS Supplier, to include any delay or breach of a Service Level Agreement or failure by Margaritaville or the CRS Supplier to reconcile Customer's PMS to the CR System, Customer understands and agrees with Margaritaville, to honor the confirmed reservation of the holder of a reservation confirmed on behalf of a Property through the CR System at the rate, terms and for the period of the stay so confirmed. Customer agrees that it will be responsible to obtain comparable accommodations, goods or services, at no greater cost, for any holder of a reservation for whom a booking has been confirmed and for whom no accommodations, goods and/or services are available upon the terms confirmed upon arrival. Customer also agrees to cover the reasonable expenses incurred by the guest in obtaining such accommodations and services.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, if a customer with a confirmed reservation cannot be accommodated, the franchisee is responsible for securing comparable accommodations, goods, or services at a cost no greater than the original reservation. The franchisee must also cover the reasonable expenses the guest incurs while obtaining these alternative arrangements. This obligation applies when accommodations are unavailable upon arrival, ensuring the guest receives what was promised.
However, Camp Margaritaville clarifies that if the discrepancy in availability is due to a failure of Margaritaville's or its CRS Supplier's interface or other breach of their obligations, Margaritaville will be liable for the costs of such comparable accommodations and reasonable expenses. This shifts the financial responsibility from the franchisee to Margaritaville under specific circumstances where the error originates from their systems or actions.
The franchisee also agrees to indemnify and hold Margaritaville harmless from any liability in connection with the franchisee's failure to honor a reservation confirmed through the CR System, or any costs a holder of such a reservation is improperly charged. In the event Margaritaville or its CRS Supplier makes any payment to, or enters into settlement with, a holder of a reservation with respect to a claim that the Customer or a Property failed to provide accommodations, goods or services as confirmed through the CR System, or charged a holder of a reservation improperly, the franchisee is responsible for those costs.