What criteria are used in the comprehensive staff surveys for Camp Margaritaville?

According to Camp Margaritaville's 2025 Franchise Disclosure Document, the franchisor may initiate comprehensive staff surveys, which the franchisee must then facilitate. These surveys utilize criteria consistent with the Camp Margaritaville System to measure staff satisfaction. The specific criteria used in these surveys are not detailed in this document but are designed to align with the overall standards and operations of the Camp Margaritaville System.

Prospective franchisees should note that these staff surveys are part of a broader set of quality assurance measures that Camp Margaritaville may implement. These measures also include guest comment cards, secret shopper reports, online reputation scores, and food safety and sanitation audits. The franchisor sets the required passing scores for each of these quality measures and communicates them in writing as part of the System Standards.

It is important for potential Camp Margaritaville franchisees to understand that failure to meet the required standards in these quality assurance measures can lead to additional audits and potential penalties. For instance, if a resort fails a Quality Assurance Audit, the franchisee will be charged a $5,000 fee for each additional audit until compliance is achieved. Franchisees should inquire about the specific criteria used in staff surveys and other quality control measures to ensure they can effectively manage and maintain the standards expected by Camp Margaritaville.