What criteria are Camp Margaritaville's other quality control measures premised upon?
Camp_Margaritaville Franchise · 2025 FDDAnswer from 2025 FDD Document
e. In the event, however, that the Resort fails any Quality Assurance Audit, then Franchisee shall be charged a $5,000 fee for each additional Quality Assurance Audit, until such time that the Resort becomes compliant. This fee may be changed or increased by the Franchisor, in its sole discretion, during the Term and Franchisee shall be notified in writing of such increase.
(c) Other Quality Assurance Measures. Franchisor may institute other quality control measures as it deems appropriate from time to time, as premised upon commercially reasonable criteria. Such measures may include, but are not limited to:
- (i) Guest Comment Cards. Franchisor may initiate, in which event Franchisee shall facilitate, at Franchisee's expense, participation in a guest comment card program to measure Resort guest satisfaction.
- (ii) Staff Surveys. Franchisor may initiate, in which event Franchisee shall facilitate, comprehensive staff surveys utilizing the criteria consistent with the Camp Margaritaville System, to measure staff satisfaction.
(iii) Secret Shopper Report. Franchisor will conduct comprehensive system-wide secret shopper reports that must achieve a minimum score as described in the Manual.
(iv) Online Reputation. Franchisee shall be required to maintain minimum online reputation scores to be set by Franchisor in its sole discretion.
(v) Food Safety and Sanitation Audits. In addition to or as a part of a Quality Assurance Audit, Franchisee may also be required, on a quarterly basis at Franchisee's expense, to participate in food safety and sanitation audits conducted by Franchisor or its designated agent.
The score required to pass each of the quality measures set forth above shall be set from time to time by Franchisor and communicated in writing as part of the System Standards. Failure of the Resort to meet the required standard for any other quality assurance measure described in this Section 4.16(c) may also result in additional Quality Assurance Audits by Franchisor which shall be conducted and paid for in compliance with Section 4.16(b)(iii), in addition to the exercise of any remedies pursuant to Article XIV.
- (d) Guest Satisfaction Improvement Program.
Source: Item 23 — RECEIPTS (FDD pages 72–406)
What This Means (2025 FDD)
According to Camp Margaritaville's 2025 Franchise Disclosure Document, the franchisor may institute other quality control measures as it deems appropriate from time to time, based on commercially reasonable criteria. These measures can include guest comment card programs to measure guest satisfaction, and comprehensive staff surveys utilizing criteria consistent with the Camp Margaritaville System to measure staff satisfaction.
Additional quality control measures include system-wide secret shopper reports that must achieve a minimum score as described in the Manual. Franchisees are also required to maintain minimum online reputation scores set by the franchisor. Furthermore, franchisees may be required to participate in quarterly food safety and sanitation audits conducted by Camp Margaritaville or its designated agent, potentially as part of a Quality Assurance Audit.
The score required to pass each of the quality measures will be set by Camp Margaritaville and communicated in writing as part of the System Standards. Failure to meet the required standard for any other quality assurance measure may result in additional Quality Assurance Audits, for which the franchisee will be charged a $5,000 fee for each additional audit until compliance is achieved. These fees can be changed or increased by Camp Margaritaville at its discretion, with written notification to the franchisee.